Human Resource Agency

Adult Services

Adult Services helps in situations of immediate danger to the elderly and dependent adults. Adult Services also helps to keep elders and dependent adults in their homes and communities. The goal of Adult Services is to help elders and dependent adults if they have been victims of abuse or neglect and to help them to protect themselves in the future.

Social workers review referrals for elder or dependent adult abuse and/or neglect. The social workers decide if there is a need to protect the elder or dependent adult and develops a plan of action, if necessary. If it looks like an elderly person may need protection, then the social worker takes steps to make sure that person is kept safe. The unit is on call 24-hours a day for referrals.

An Adult Services social worker looks for these things when they respond to calls:

  • Physical and/or sexual abuse
  • Abandonment, abduction, isolation, neglect
  • Financial abuse
  • Self neglect

Some of the things an Adult Services social worker does are to:

  • Review and investigate calls/reports of abuse/neglect within 24 hours of the report
  • Link elders and dependent adults to other agencies where they can get help with their emergency needs
  • Locate a friend or a relative of the elder or dependent adult to provide support
  • Provide help in completing application packets for conservatorship and assisting with referrals to the Public Guardian’s Office

IN HOME SUPPORTIVE SERVICES (IHSS)

The In-Home Supportive Services Program (IHSS) provides assistance to aged, blind and/or disabled individuals so they may safely stay in their own homes. Aged, blind or disabled adults may receive the services of a care provider if they are eligible. IHSS is an alternative to out-of-home care. The Personal Care Services Program (PCSP) provides personal care services, such as assistance with feeding, bathing and dressing, to people on Medi-Cal who are eligible.

Social workers take and review referrals for IHSS, review applications for IHSS and provide information about the IHSS program. A social worker determines whether a person is eligible and in need of IHSS assistance after reviewing the IHSS application. If a social worker determines that a person needs and is eligible for IHSS, then the social worker will determine how many hours of IHSS the person will need each month.

In-Home Supportive Services may be any of the following: housekeeping, meal preparation, meal clean-up, laundry, shopping for food and running errands. Personal care services include bladder and bowel care, respiration, routine bed baths, feeding and dressing. Personal Care Services also includes help with getting in and out of bed, moving around, bathing, oral hygiene, and grooming. PCSP may also provide help with medications, travel to medical appointments, paramedical services and protective supervision.

Family Programs

First 5 In-Home Visiting Program: Family advocates provide support, advocacy and referrals to treatment services for families with children that are between the ages of 0 and 5. Education and information about various states of child development, including access to a public health nurse who ensures health and safety of the children being served under this program. Nurses also provide health education, case management and assessments for family members. All First 5 services are provided through classes and activities at the Family Resource Center and during home visits.

Family Preservation & Support (PSSF): The Family Preservation & Support Program provides one-to-one case management with parents. Services include family self-sufficiency planning, in-home services, and life skills classes. Case managers work with Child Protective Services and the referred family needing services for family reunification or for family maintenance.

CalWORKs Work Experience (WEX): Case managers assist families that are on Temporary Assistance for Needy Families (TANF). Case managers assist with job preparedness, support and education. Case managers work with recipients and connect them to community resources to gain valuable work experience

Family Self-Sufficiency (FSS): The Family Self-Sufficiency Program is designed to assist families who are currently participating in the Section 8 Program. The Self-Sufficiency Program helps program participants find employment, teaches parenting and life skills while becoming independent of all government assistance over a 5 year period. As family income increases, a portion of the increased rent is deposited into an escrow account that can be accessed in five (5) years at the successful completion of the contract for a down payment on a house. ( this section needs some further explanation).

Family Resource Centers (FRC): The Family Resource Centers provide a friendly place where families can access family support services. Classes and workshops are offered to family members, aw well as respite care for children. The FRC’s engage the entire family in activities to strengthen the family unit and families are challenged to address the barriers that they may be faced with. The FRC’s support parent leadership/mentoring, community involvement and family activities, in addition to all services offered through the HRA.

Victim Services

Child Abuse Treatment Program (CHAT): The Glenn County CHAT Program funds direct client services including therapeutic treatment to all child victims of abuse and neglect, abduction, domestic, family, school and community violence regardless of race, ethnicity, or religion. Approved family members may also receive services as an integral part of the child’s treatment plan. CHAT staff members provide immediate and on-going emotional support to clients as they work through loss, anger, sadness, and as they begin to reorganize their lives.

Victim/Witness Program: The Victim/Witness Program is designed to assist people who have been involved in a violent crime. People face many problems after becoming a victim of a crime. Victims often suffer from a physical injury or emotional trauma. Victims often feel alone and confused. HRA staff assists victims with their immediate safety needs, their understanding of the criminal justice system and their financial and emotional needs. Financial awards for up to $7,000 are available to victims/witnesses who meet eligibility guidelines. Victim/Witness services include: crisis intervention and on-going support; emergency assistance; referrals to additional services; advocate services for the family, friends and employers; orientation and education of the victim of the criminal justice system; temporary restraining orders; victim of crime compensation and restitution.